General Terms and Conditions
VELVET DOTS LIMITED · Last updated: August 2026 · Informational translation — the German version is legally binding
- § 1 Scope
- § 2 Subject of the contract
- § 3 Conclusion of the contract
- § 4 Prices and payment
- § 5 Provision and access
- § 6 Right of withdrawal
- § 7 Rights of use
- § 8 Term and termination of memberships
- § 9 Availability, account deletion and refunds
- § 10 Special notes on digital memberships, challenges and online events
- § 11 Warranty and liability
- § 12 Contract text
- § 13 Final provisions
§ 1 Scope
1.1 The business relationship between VELVET DOTS LIMITED, Unit 2, 2 Bridge Street, Athlone, Co. Westmeath, N37 V8N7, Ireland (registration number 822393; further details in the legal notice — hereinafter “we” or “the provider”) and you is governed exclusively by these general terms and conditions in the version valid at the time of the order.
1.2 You can reach us for questions and complaints by email at team@velvetdotscreativeminds.com.
1.3 A consumer within the meaning of these terms is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional.
1.4 We do not accept deviating terms unless we expressly agree to their application.
§ 2 Subject of the contract
2.1 We provide exclusively digital services. These include in particular: live guided formats (sprints), memberships in digital communities, consulting and mentoring, digital products for download, and the creation of websites.
2.2 No physical goods are shipped. Provisions on delivery, shipping costs, availability of goods and retention of title are therefore not part of these terms.
2.3 The presentation of offers on the website is not a legally binding offer but an invitation to place an order. Service descriptions do not constitute an assurance or guarantee.
2.4 In memberships, challenges and event weeks, the community spirit, free exchange and voluntariness are paramount — there is no structured instruction and no assessment of success (see also § 10).
§ 3 Conclusion of the contract
3.1 You select the desired offer and submit a binding offer via the “order with obligation to pay” button. Before submitting you can review and change your details at any time.
3.2 We confirm receipt of the order by email. This confirmation of receipt is not yet an acceptance unless it expressly declares so. The contract is concluded once we declare acceptance or begin providing the service.
3.3 Immediate start: Before being forwarded to the payment page, you expressly consent via checkbox to us beginning performance before the withdrawal period expires, and confirm your awareness of the consequences for your right of withdrawal (see § 6).
3.4 For individual consulting and project services, the contract is concluded when you agree in writing or in text form to an offer presented in advance. These terms are part of the offer.
§ 4 Prices and payment
4.1 The displayed price is a final price including the applicable VAT. Toward business customers, prices may additionally be shown net; the information on the respective offer page is decisive.
4.2 The payment methods are shown to you before completing the order. Processing is handled by payment service providers; their terms apply additionally.
4.3 For recurring services (memberships), the fee is due in advance at the agreed interval.
4.4 For individual project services, one third of the expected fee is due on commissioning, the remainder after performance.
4.5 If you fall into arrears, the statutory rules apply. You may only offset counterclaims that have been established with final legal effect or acknowledged by us.
§ 5 Provision and access
5.1 We make digital products available for download or via an access link without undue delay after receipt of payment.
5.2 Access to live formats and communities is activated on the announced date.
5.3 Access credentials are personal and non-transferable.
§ 6 Right of withdrawal
6.1 As a consumer you have a statutory right of withdrawal. The details are set out in the withdrawal notice, which is part of these terms.
6.2 For digital content your right of withdrawal expires once we have begun performance after you expressly consented to us beginning before the withdrawal period expires and confirmed your awareness that you thereby lose your right of withdrawal.
6.3 For services your right of withdrawal expires once the service has been performed in full and we began performance only after you expressly consented and confirmed your awareness of the loss of the right of withdrawal.
6.4 With your consent under § 3.3 we begin before the withdrawal period expires.For digital content your right of withdrawal thus expires when provision begins; for services — such as sprints, community memberships and mentoring — only upon full performance. If you withdraw earlier, you owe compensation for the value of the service provided up to that point.
§ 7 Rights of use
7.1 For digital products and materials you receive a simple, non-transferable right of use for your own purposes — in the case of business use, for your own company.
7.2 Passing on, publishing, reselling and making publicly available are not permitted without our prior consent. This also applies to recordings of live formats.
7.3 For website creation, the rights of use in the created result pass to you upon full payment.
§ 8 Term and termination of memberships
8.1 Memberships run for an indefinite period and can be terminated at the end of the respective billing period, unless stated otherwise on the offer page.
8.2 With yearly payment, the contract ends at the end of the paid year.
8.3 The right to extraordinary termination for good cause remains unaffected.
8.4 Termination is possible in text form, including by email.
§ 9 Availability, account deletion and refunds
9.1 We operate our digital offers with care but do not guarantee uninterrupted availability (e.g. during maintenance or disruptions at service providers).
9.2 You can delete your account at any time. For communities and memberships, this also ends access to content and recordings.
9.3 In the event of a refund of the purchase price, the right of use ends and access is deactivated.
§ 10 Special notes on digital memberships, challenges and online events
10.1 Community character and voluntariness
The use of all digital content, events, challenges, calls and community offers is voluntary and at your own pace. There is no obligation to complete or submit tasks, no examination, no proof of performance and no monitoring of learning success.
10.2 Online calls and group exchange
Regular online calls and group formats serve exclusively the exchange of experience, inspiration and discussion of current topics. They do not constitute instruction in the sense of a structured curriculum.
10.3 Tasks and impulses
As part of challenges or event weeks, impulses, reflection questions or inspiration tasks may be offered. These are purely voluntary and serve exclusively self-determined work. There is no monitoring, assessment or review of results by the provider.
10.4 No certificates or proofs of performance
Members and participants are not issued certificates, completion records or performance attestations.
10.5 No distance learning within the meaning of the German FernUSG
The membership, sprint, challenge and event-week offers expressly do not constitute distance learning under Section 1 FernUSG. There is no structured transfer of knowledge with a binding curriculum, no systematic assessment of success and no recognized qualification.
10.6 Personal responsibility and transparency
Participation in all formats is at your own responsibility and discretion. There is no entitlement to specific content, the delivery of individual units or specific outcomes. The provider reserves the right to change or cancel content, dates and formats at short notice.
10.7 Access
Access to and participation in our formats is granted independently of any completion of tasks.
10.8 Community, exchange and voluntariness
In memberships, challenges and event weeks, the community spirit, free exchange and voluntariness are paramount — not structured instruction or examination success.
§ 11 Warranty and liability
11.1 The statutory warranty provisions apply. For digital products, the special provisions on digital content apply.
11.2 We are liable without limitation for intent and gross negligence and for injury to life, body and health.
11.3 For slightly negligent breach of essential contractual obligations, our liability is limited to the typical, foreseeable damage. Otherwise liability is excluded.
11.4 The limitations of liability also apply to the personal liability of employees, representatives and vicarious agents.
11.5 Content: For website creation, the content follows your specifications and is produced according to your wishes. In particular, privacy policy, terms and legal notice are excluded from liability, warranty and guarantee.
11.6 No guarantee of success: We owe the agreed service, not an economic outcome. Results depend on your implementation.
§ 12 Contract text
12.1 You can save the contract text before submitting the order using your browser’s print function.
12.2 We send you an order confirmation with all order details and a copy of these terms together with the withdrawal notice to the email address you provided.
§ 13 Final provisions
13.1 Applicable law: The law of the Republic of Ireland applies. Mandatory consumer-protection provisions of the state in which you habitually reside remain unaffected.
13.2 Place of jurisdiction: For merchants, legal entities under public law and special funds under public law, the place of jurisdiction is the provider’s seat. For consumers, the statutory places of jurisdiction apply; in particular, you may sue at your place of residence.
13.3 The language of the contract is German.
13.4 The European Commission’s platform for online dispute resolution: ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
13.5 In the event of changes or cancellations of individual online dates there is no entitlement to compensation; in that case we offer a replacement date or a recording.
13.6 Should any provision be invalid, the validity of the remaining provisions remains unaffected.